Video self service / call center is always a big promise, with moderate success. A new joiner to this club is Hertz with there new ExpressRent Kiosk solution.
“More and more consumers are demanding the convenience of self-service options,” commented Mark P. Frissora, Chairman and Chief Executive Officer, The Hertz Corporation. “By introducing these new innovations, we’re allowing customers to take control of their journey by giving them faster, more flexible options for renting and returning vehicles. In addition, as a company, we’re able to drive greater operational efficiencies while expanding the Hertz network with our ExpressRent™ kiosk program.”