What corporate America is reading.
October business books bestsellers list from 800 CEO Read, happy to see that Customer Experience (Zappos Experience) and Quality (Power of Leo) is at the top section of the list.
Who they are?
Located in Milwaukee’s historic third ward, 800-CEO-READ has been in the business of business books for over 25 years. Over the past decade, we have concentrated on two things: moving bulk orders of business books around the world, and spreading great business ideas online.
The October list, click here or on the picture for more.
Airport 2025 – Rethinking the Customer Experience
A study that is set up for to determine how the airoport experience should look like in 2025.
At FTE Asia 2012, Global Futurist and CEO of Fast Future Research Rohit Talwar will jointly present with Amadeus’ Patricia Simillon the findings of a major research study exploring the airport of 2025. The study includes future scanning, a global passenger survey and interviews with over 60 leading airport and airline executives and experts from a range of fields such as retail, leisure, entertainment, culture, media, gaming, sport and healthcare, with the primary aim of developing different scenario models of the compelling airport experience in 2025.
Porsche’s New U.S. Headquarters and Customer Experience Center
Car industry is really putting now days a lot in customer experience, there is no month without announcement of a customer experience leader and now here is the news about Porsche new Customer / Driver Experience Center.
“Our vision for our new U.S. corporate home is to create a bold and energizing environment where the physical elements are as memorable and moving as the Porsche driving and ownership experience,” said Detlev von Platen, president and CEO of Porsche Cars North America. “HOK has perfectly interpreted this vision into a dynamic design that is as emotionally charged as Porsche automobiles.”
Image source: HOK
The Forrester CX survey
Forrester is calling customer experience professionals to complete their benchmark survey to find out where they stand and how they 2012 plans look like compared to others.
Want To Know How Your 2012 Customer Experience Plans Compare To Others? Take Our Benchmarking Survey To Find Out.
Calling all customer experience professionals! It’s that time of year again . . . time for Forrester to take a snapshot of what’s going on inside customer experience programs around the globe.
Want to see how your company’s 2012 plans stack up? All it takes is 10 minutes. Complete Forrester’s Q4 2011 Customer Experience Survey, which will ask you a few questions about: