Good insight about the future relationship of social media and customer support.
Also compelling: there will soon be more Gen Y customers in the marketplace than any other age group. And having been raised on smartphones, tablets, and FourSquare, they will expect the places with which they do business to have adapted to their methods of communication.Just ask PapaJohn’s. Customer support is getting social and it’s time for every organizations to heed this ever-growing call.
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