A new very impressive feature / service from Zendesk. They made a customer satisfaction index based on 80,000,000 tickets, 15,000 help desks, 140 countries.
They offer the possibility for companies to compare there key customer service metrics with other companies from the same industry or from an other industry.
They published a free satisfaction report also, to help understand global trends and results.
Click here to visit the Zendesk Benchmark site.