Jett Fitness is winning the Canstar Blue Most Satisfied Customers’ awards for gyms in New Zeland and in Australia.
In an interview at the Franchising magazine the managing director -Adrian McFedries- summarize the reason behind their success, what are the secret components in providing a great customer experience:
- low fees
- no contracts
- 24/7 access
- great equipment
- and friendly, qualified staff
Reading through the list we all know that it easy to state, but really hard to succeed in all the above mentioned criteria.