Pretty funny campaign launched today by Voxeo leading IVR solution provider. The aim of the campaign is to show how these so called Zombie IVR´s are driving dissatisfaction.
You can find the campaign web site here http://www.zombie-ivr.com/ and as part of the campaign it is possible to try out worst practice IVR demo also at the following number: 585-4-ZOMBIE (585-496-6243
Voxeo has branded out-of-date systems that frustrate customers as “Zombie IVR.” They greet your customers with unhelpful, one-size-fits-all menu options, insist their options “have recently changed” when they actually haven’t been updated in years, and require customers to enter their account numbers — only to be asked for them again when they give up and transfer to an agent for help. These Zombie IVRs are unable to understand or adapt to the customer’s needs and merely drone on like the “talking dead” to infect the caller, who is more likely than ever to take his or her complaints to social channels and worse, shuffle off, zombified, to do business elsewhere.