I would call it a tech show case, but as it is a real case study (finally) I think it is a very cool & interesting demonstration.
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- How to build raving fans?
- Bad Profit
- Passion drives customer experience
- More choices do not equal to higher satisfaction
- The Fun Theory
- Film about Future of User Experience
- Internet Explorer Customer Experience Improvments
- Street Slang vs. Customer Service
- Real Time Experience Tracking
- Sales Force featuring Virgin America