Maybe this is out for a long time, but I came across this multimedia version of the Resonate book just recently. This is a great overview on the different presentation techniques and story telling concepts. With the multimedia edition you have access to several videos also.
If you plan to run any kind of CX program in any multinational company, believe me you need great story telling skills, to engage the audience, to stimulate change!
Click on the book cover below to open the book.